Healthcare

Transform Patient Care and Service with Instant & Contextual Communication

Personalized and timely engagement via the preferred channel of choice.

Attract New Customers and Build Loyalty with Personalized Customer Experience

Interact with customers based on their needs and preferences anytime, anywhere.

Retail
Finance

Create Great Client Engagements and Tailored Experiences

Provide clients and financial advisors with a more effective and interactive way to engage.

Enhance Customer Experience, Reduce Failed Delivery Attempts

Improve communication with dispatch alerts, delivery alerts and allow customers to confirm and manage deliveries.

Logistics
Travel & Transport

Drive Sales and Boost Engagement with Customers On The Go

Deliver time-sensitive travel alerts contextually for promotions, transactional confirmations, and reminders.

Reach, Inform and Engage Citizens Rapidly and Reliably

Transform the way government and public agencies interact and reach communities with modern and digital communication.

Government
Service providers

Enable Application to Person (A2P) Messaging, Drive Customer and Revenue Growth

Offer turnkey mobile messaging to enterprises and resellers in the rapidly expanding A2P messaging market.


Engage Your Customers




NOTIFICATIONS & ALERTS

Keep your customers informed with time-sensitive alerts and notifications from the order and delivery updates to appointment reminders over their favorite channel.



CONVERSATION

Enhance customer engagement using 2-way conversations across the channel of their choice.



CAMPAIGNS

Launch highly engaging, integrated marketing campaigns using an easy-to-use web interface, centralized control, and management capabilities, and analytical reports.



CONTENT MANAGEMENT

Use the Content Management System to orchestrate message content across channels to deliver a personalized, yet unified user experience.




NUMBER LOOKUP

Provide valuable information on mobile phone numbers with Mobile Number Portability (MNP) Database and Real-time (HLR Live) Lookup to increase reachability, reduce delivery costs, and strengthen security.



TWO FACTOR AUTHENTICATION

Safeguard your business and customer data with the second layer of credentials for user verification, remote logins, and online transactions.



TEXT-2-SPEECH

Deliver text converted to a voice or a prerecorded voice message to mobile and landline numbers. Enterprises have the option to deliver text messages to mobile numbers and fall back to voice messages if needed.



NUMBERS & SHORTCODES

Access our global inventory of local, national, landline numbers, and shortcodes to instantly engage with your customers around the world.

Multiple Channels


Powered by Industry Leading Omnichannel Platform

256 bit
Encryption

Architected for time-sensitive messaging communication from the ground up with security safeguards, providing enterprises with the assurance of data protection.

Regulatory
Compliance

Enable enterprises to engage with customers, employees, and stakeholders, in-line with local regulatory and country-specific requirements. Omnichannel is ISO 27001 certified and complied with GDPR, HIPAA, PCI DSS, and more.

Global
Reach

With extensive coverage through 800 cellular service providers in more than 180 countries, your enterprise can access 6.8 billion mobile devices, ensuring instant reachability to your customers and stakeholders worldwide.

Highly
Reliable

A reliable, proven messaging service with a track record of performance in Tier-1 mobile operators, enterprises, and service providers globally, ensuring your messaging service is available when you need it.

Intelligent
Routing

Ensure near 100% delivery success rates with a variety of delivery methods – from SMS, MMS, RCS to social media messaging – as well as our automatic fallbacks to alternate delivery methods.

Number
Validation

Identify invalid numbers to reduce the delivery cost and increase open rates.

Customized Data
Archiving

Have peace of mind knowing that your data is stored in encrypted, redundant storage, and can be stored based on your enterprise’s policy.

Rich
Analytics

Measure the effectiveness of your customer engagement and get a deeper insight into customers using valuable statistics.

Global
Support

Our Operation and Support team continuously monitors and provides technical word-class support, readily available to answer any question and resolve any issue immediately.

Future-Proof
Platform

Omnichannel is a highly scalable, customized platform that offers contextual communication across channels from text messaging to social media chatbots, allowing enterprises to grow their customer engagement alongside their business.