Multi-ChannelOrchestrate customer digital journey with multiple channels to communicate and engage at a global scale
Highly SecureProtect your business and customer data with industry-leading encryption and security standards
Easy IntegrationBuild customer engagement at scale via secure, compliant, reliable programmable APIs
Future ProofFuture-proof your technology with a mobile-first, messaging-first, cloud-based carrier-grade platform
NOTIFICATIONS & ALERTSKeep your customers informed with time-sensitive alerts and notifications from the order and delivery updates to appointment reminders over their favorite channel.
CONVERSATIONEnhance customer engagement using 2-way conversations across the channel of their choice.
CAMPAIGNSLaunch highly engaging, integrated marketing campaigns using an easy-to-use web interface, centralized control, and management capabilities, and analytical reports.
CONTENT MANAGEMENTUse the Content Management System to orchestrate message content across channels to deliver a personalized, yet unified user experience.
NUMBER LOOKUPProvide valuable information on mobile phone numbers with Mobile Number Portability (MNP) Database and Real-time (HLR Live) Lookup to increase reachability, reduce delivery costs, and strengthen security.
TWO FACTOR AUTHENTICATIONSafeguard your business and customer data with the second layer of credentials for user verification, remote logins, and online transactions.
TEXT-2-SPEECHDeliver text converted to a voice or a prerecorded voice message to mobile and landline numbers. Enterprises have the option to deliver text messages to mobile numbers and fall back to voice messages if needed.
NUMBERS & SHORTCODESAccess our global inventory of local, national, landline numbers, and shortcodes to instantly engage with your customers around the world.
Architected for time-sensitive messaging communication from the ground up with security safeguards, providing enterprises with the assurance of data protection.
Enable enterprises to engage with customers, employees, and stakeholders, in-line with local regulatory and country-specific requirements. Omnichannel is ISO 27001 certified and complied with GDPR, HIPAA, PCI DSS, and more.
With extensive coverage through 800 cellular service providers in more than 180 countries, your enterprise can access 6.8 billion mobile devices, ensuring instant reachability to your customers and stakeholders worldwide.
A reliable, proven messaging service with a track record of performance in Tier-1 mobile operators, enterprises, and service providers globally, ensuring your messaging service is available when you need it.
Ensure near 100% delivery success rates with a variety of delivery methods – from SMS, MMS, RCS to social media messaging – as well as our automatic fallbacks to alternate delivery methods.
Identify invalid numbers to reduce the delivery cost and increase open rates.
Have peace of mind knowing that your data is stored in encrypted, redundant storage, and can be stored based on your enterprise’s policy.
Measure the effectiveness of your customer engagement and get a deeper insight into customers using valuable statistics.
Our Operation and Support team continuously monitors and provides technical word-class support, readily available to answer any question and resolve any issue immediately.
Omnichannel is a highly scalable, customized platform that offers contextual communication across channels from text messaging to social media chatbots, allowing enterprises to grow their customer engagement alongside their business.