Mobile Messaging Platforms Support the Quadruple Aim of the Healthcare Industry

Anurag Lal Anurag Lal, President and CEO of Infinite Convergence.

The Quadruple Aim of the healthcare industry is focused on improving health outcomes, enhancing patient experience, reducing costs and preventing loss of revenue and improving wellness and satisfaction of healthcare workers. Today, technology such as secure, compliant mobile messaging and collaboration platforms play a key role in supporting healthcare providers in their drive to achieve these aims.

Improving health outcomes

Healthcare providers often work in more than one location and need a solution that allows them to reliably collaborate in real-time no matter where they are. Mobile messaging and collaboration platforms designed for the healthcare industry empower clinicians to instantaneously share vital patient information such as lab results, EKGs, and other patient data seamlessly and securely across care teams and organizations. In healthcare, quickly being able to share information not only improves patient care efficiency and effectiveness but can sometimes mean the difference between life and death.

Enhancing patient experience

Mobile messaging and collaboration tools allow flexible, frictionless communication between care team members which reduces gaps in communication that can act as barriers to timely, responsive care. Leveraging mobile messaging and collaboration platforms, healthcare providers can streamline the process of coordinating care which reduces errors and frees up clinicians to spend more time with patients, ultimately resulting in happier, more satisfied patients.

Reducing costs and preventing loss of revenue

When communication is not optimized, valuable time is lost, and clinician workflows can become inefficient. Lost time and inefficiency are productivity killers that negatively impact the bottom line. All-in-one HIPPA compliant secure mobile messaging platforms that optimize collaboration and streamline communications are helping the healthcare sector boost productivity and improve business performance.

For example, St. Augustinus hospitals, a leading German healthcare group, recently deployed NetSfere’s secure mobile messaging platform for real-time communication which is improving response time and driving better productivity and collaboration between the hospital group’s teams and among the group’s 5,600 colleagues.

Mobile messaging platforms designed for the healthcare industry with built in end-to-end encryption and safeguards that guarantee compliance are also a critical loss prevention measure for healthcare providers. Platforms with these features protect providers from costly data theft, security breaches and regulatory noncompliance. A recent report indicates that healthcare breaches cost the most by far, at $9.23 million per incident and HIPPA compliance violations are also steep, ranging from $100 to $50,000 per violation (or per record).

Elevating wellness and satisfaction of healthcare workers

Physician burnout is reaching a crisis point in 2021 with four out of five physicians indicating they are burned out right now according to the most recent Medical Economics Physician Burnout and Wellness Survey. Recognizing the urgency of eliminating burnout and elevating clinician experience, healthcare executives are making this a top priority in their enterprises. A recent PwC survey found that 94% of provider executives, 92% of life sciences executives and 91% of health plan executives said improving the clinician experience is a priority for their organizations. The report noted that “digital technology, if made right, could be the antidote to countless pain points that physicians encounter every day, leading to more efficient and satisfied doctors, happier patients and more patient referrals.”

When collaboration and communication are agile, flexible and seamless, clinician experience is improved. Mobile messaging platforms can help make team coordination more efficient across the care continuum, allowing clinicians and medical support staff to connect, collaborate and engage with each other in real-time, breaking down information silos and empowering them to focus their attention on delivering better patient care. These platforms can have a significant impact on the on the well-being of clinicians, taking the stress out of communication by providing clinicians with a secure compliant way to collaborate wherever they are and allowing them to quickly and easily reach the right person at the right time.

The Quadruple Aim of the healthcare industry is supported by mobile messaging platforms like NetSfere. HIPPA Compliant and secure, NetSfere can help healthcare providers improve patient health outcomes, enhance patient experience, reduce costs and prevent loss of revenue, and elevate clinician and medical staff satisfaction.

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