It is no secret that effective communication with customers is essential to the survival and success of every enterprise. Today, that communication is digital. Digitally interacting with customers, meeting them where they are to create a seamless experience enhances customer satisfaction, builds brand loyalty and improves business performance.
Consumers expect enterprises to deliver great experiences, including effectively engaging them across their preferred digital channels. Enterprises that get this right perform better than companies lagging behind in digital customer engagement. In fact, a study by Qualtrics XM Institute found that 89% of companies with "significantly above average" customer experiences perform better financially than their competitors. Research by Gallup quantifies the impact of customer engagement, revealing that customers who are fully engaged represent a 23% premium in terms of share of wallet, profitability, revenue, and relationship growth over the average customer.
Delivering exceptional experiences that keep customers engaged requires enterprises to take an omnichannel approach that optimizes communication across digital touchpoints. NetSfere’s new Omnichannel platform allows enterprises to connect with customers across digital channels, for always-on customer service and communication. Powered by APIs, the easy-to-use platform allows developers to quickly build and integrate real-time customer communication at scale to deliver rich, personalized experiences.
With NetSfere’s Omnichannel platform organizations can seamlessly engage customers across their preferred channels – anytime, anywhere. An intuitive customer portal makes it easy for enterprises to execute and monitor campaigns and measure communication performance. Robust platform features designed to help enterprises orchestrate every phase of the customer communication journey include:
- One-way, two-way SMS/MMS/Push
- Multi-factor authentication
- Campaign manager
- Social media
- Mobile number lookup
- Rich Communication Services
Using these features, enterprises can send customer notifications and alerts, engage in continuous two-way conversations with customers, launch highly engaging integrated campaigns, orchestrate personalized message content across channels, and much more.
Designed for high availability with industry-leading security, compliance and control, NetSfere’s Omnichannel platform empowers enterprises to deliver seamless and secure customer communication across digital channels. Redundant cloud servers for 99.99% service availability and dynamic redundancy for each delivery method provide enterprises with a reliable, always-on customer communication platform. Security and compliance are baked into Omnichannel which is ISO 27001 and ISO 27701 (GDPR) certified and compliant with HIPAA, PCI DSS, and more. When it comes to control, the platform’s role-based access provides enterprise administrators with absolute control of enterprise data.
Enterprises that want to deepen connections with customers and deliver exceptional customer experiences need a fully integrated ecosystem of digital communication channels like NetSfere’s Omnichannel platform. With NetSfere’s end-to-end messaging platform, enterprises can drive revenue, streamline operations, and improve customer communication all in one-easy-to-use platform.
To learn more about NetSfere Omnichannel platform and the new API developer portal, visit www.infinite-convergence.com/omni.