Infinite Convergence’s Enterprise Messaging Service (EMS) is integrated with Amtelco’s Intelligent Series 5.1 and higher using Amtelco’s 2-way WCTP (Wireless Communication Transfer Protocol) interface to offer robust, reliable, time-sensitive 2-way SMS service for call centers and telephone answering services. The EMS service enables your agents to have an interactive communication with their clients instantly and effortlessly.
Mobile delivery success rate is closer to 100% with dynamic redundancy for each delivery method and fallback mechanism to an alternate delivery
Provides comprehensive analytics and customized reports for detailed visibility into service usage and message delivery
Automatic schedule data archiving. All data storage to disk are encrypted and can be stored for a configurable amount of time
Secure communication to & from the EMS is ensured using secure protocols. All Personally Identifiable Information (PII) data at rest are encrypted & all data stored to disk & disk I/O are encrypted
Enterprise Web-based Portal enables enterprises to monitor your service, get message and delivery analytics to measure program success, and manage your accounts.
The Amtelco integration makes it easy to get your messaging channel up and running immediately. Your agents can send and receive SMS from a long code (local number), toll-free number, short code, or your existing business landline number. With coverage through 800 cellular service providers in 180 countries, you can access your clients through a single connection, ensuring message delivery worldwide.