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    1-Way and 2-Way Messaging

Infinite Convergence’s 1-Way and 2-Way Messaging Service is a flexible, cloud-based, Application to Person (A2P) service that equips your enterprise with a diverse assortment of communication channels to reach your customer, employees, and partners around the world. SMS offers a robust set of simple, instantaneous text messaging capabilities. Adding media-rich images, videos, promotions and coupons, augments your messaging capabilities to achieve long-lasting impressions from your customers. Using IP-based Push Notifications allow an enterprise to leverage an iOS or Android mobile app for improved customer engagement. Our IP Delivery Plus Service enhances enterprise mobile communications by delivering enterprise messages via the least cost method of IP Push, using SMS as a fallback.

Reliable, Robust, Enhanced Messaging for Enterprises

Whether you need to deliver quick and simple messages to local employees or push a time-sensitive marketing message to customers across the globe, Infinite Convergence’s 1-Way and 2-Way Messaging services offer a cost-effective way to connect with the people who are crucial to your company’s success via SMS, MMS and Push Notification. Our IP Delivery Plus solution unifies the least cost method of Push Notifications, with SMS as a fallback.

Instant Reach

Fast, reliable access delivers instant reach to customers and employees - 91% of mobile messages are read within 15 minutes.

More Conversions with Richer Messaging

The ability to send images, videos and other rich media content dramatically increases the value and impact of enterprise messaging, leading to higher conversion rates and happier customers.

Consistent Branding

Tailored, media-enhanced messages ensure that the enterprise maintains consistent branding across all channels.

Unparalleled Reliability

Proven performance in Tier 1 MNO networks and 99.9% uptime ensure that your messaging service is available when you need it.

Seamless Integration

Effortless integration with enterprise applications is achieved through real-time APIs and industry-standard interfaces including HTTP(S), SMPP, SMTP, and SOAP. For Push Notifications, a single API reduces the complexity of integration with enterprise apps, paving the way for seamless implementation and increased value to your enterprise.

Global Reach

With coverage through 800 cellular service providers in 180 countries, your organization can access 6.8 billion mobile devices through a single connection, ensuring message delivery to customers, employees and partners worldwide. Push Notifications extend your reach to connected customers and employees on their smartphones, regardless of their location. Our IP Delivery Plus service enhances your communication further by delivering enterprise messages via the least cost method of Push Notifications, and using SMS as a fallback.

Cost-effective Messaging

The instant reach and simplicity of 1-Way and 2-Way Messaging make these highly cost-effective communication channels for enterprises to send alerts, updates and campaigns. Additionally, the ability to send messages to iOS and Android devices using Push Notification helps reduce the cost of customer communication compared to traditional messaging.

Salesforce CRM Integration

A native EMS app on the Salesforce AppExchange enables Salesforce users to instantly communicate with their prospects, customers, employees, and partners from their Salesforce portal account using Infinite Convergence’s robust 1-Way and 2-Way Messaging, leveraging the enterprise messaging platform with a proven track record and heritage in carrier-grade messaging technology.

EMS Value-Added Services

  • 1-Way and 2-Way Messaging
  • Text-2-Speech
  • One-Time Passcodes (OTP)
  • Two Factor Authentication (2-FA)
  • Campaign Manager
  • Content Management System (CMS)

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Key Features and Capabilities

  • Interactive two-way SMS enables message exchange between enterprises and end-users
  • Group SMS with Personalized Message allows enterprises to submit group messages with the option of personalizing each message before sending it to each recipient
  • Flash SMS messages appear directly on the mobile’s screen upon arrival without user interaction, instead of automatically being stored in the mobile’s inbox
  • Message Override replaces a stored message in the recipient’s mobile with a new message
  • Long message support for messages up to 3,040 characters
  • Easy integration with enterprise applications using industry-standard protocols including HTTP(S), SMPP, SMTP, and SOAP
  • Ability to send Unicode, allowing your enterprise to communicate in your language of choice
  • Robust picture and video support
  • Seamless distribution of coupons, invitations, videos and other media content
  • Mobile-originated MMS support: ability for customers and employees to send multimedia files to enterprises directly from mobile devices
  • Push Notification reduces the cost of customer communication
  • Push Notification SDKs are available to integrate with the enterprise’s iOS and Android apps
  • Push Notification falls back to SMS for more reliable delivery
  • Delivery analytics allow you to track delivery receipts from the Enterprise Messaging Service (EMS) portal to measure program success
  • Robust, global delivery ensures messaging reliability to users anywhere in the world

 NetSfere

NetSfere provides enterprises with a private, highly secure, reliable, centrally-managed and controlled, cloud-based messaging service backed by 2,000 years of combined messaging experience delivering trillions of messages globally.

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EMS Plus

Infinite Convergence's Enterprise Messaging Service (EMS) Plus is a customizable, cloud-hosted messaging platform that can be tailored to the needs of mid-to-large enterprises across a wide range of verticals, including Healthcare, Hospitality, Finance, Retail, Travel, Telecom & Media.

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EMS Flex

Infinite Convergence's EMS Flex is a customizable, no CAPEX, A2P messaging platform that enables service providers and MNOs to offer turnkey mobile messaging to enterprises and resellers in the rapidly expanding A2P messaging market.

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EMS API

Infinite Convergence's Enterprise Messaging Service (EMS) API is a secured, standard-based, reliable, easy-to-integrate API set for chat and converged messaging that can be tailored to develop, deploy, customize and control new chat- enabled apps.

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About Us

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Enterprise

  • NetSfere
  • EMS Plus
  • EMS Flex
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Carrier

  • Rich Communication Services
  • Personal Messaging Cloud
  • MMS Center
  • Presence
  • Universal Message Center
  • Broadcast Message Center
  • Short Messaging Service Center
  • Short Messaging Service Gateway

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  • In the News
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